FAQ

Your security code serves you for signing up to your Sodexo Personal Account at www.sodexo-ucet.cz. Also, it serves for your identification when communicating with Sodexo.

An account related to your Gastro Pass CARD or Flexi Pass CARD is automatically set up by Sodexo. In the account, you will find all information and tools you need to manage your card (overview of transactions, your account balance, card PIN reset, etc.).

Why register?

The account contains not only an overview of your cards, transactions, information about credits expiry, the possibility to block a card or request a new one, to reset your PIN, but it also enables you to download the app into your smartphone and have all the needed information always at hand.

Is registration necessary?

Completing your account registration is not necessary to activate and use your card but we do recommend it – see “Why register?”.

Your username is usually your e-mail. Click “I forgot my password” at www.sodexo-ucet.cz.

If you lose your security code prior to your signing up to your Sodexo Personal Account, contact the HR person who ordered the card for you. S/he will be able to look up the information in the Mojesodexo.cz order portal. If you already use your Sodexo Personal Account, you will be able to find the security code there.

If your card has been delivered to your home address, you need to confirm the receipt of the card in your Sodexo Personal Account before its first use. Failure to do that means you will not be able to use the card for payments. The card is activated automatically by the first payment which must be a contact one (i.e. you need to insert the card into a payment terminal). Within the transaction, you will be asked to set your own four-digit PIN.

The list of partner places accepting the card can be found in the “Store Locator” section. You will be redirected to our search engine for partner places, the search filter will be preset automatically.

The connection to the internet may fail when first trying to use the card for payment. If that is the case, please ask the attendant to try a second time. Should the second attempt be unsuccessful as well, please contact the Sodexo Customer Care Line at 233 113 435 or by e-mail at info.cz@sodexo.com.

Please try and resort to contact payment: insert the card into the payment terminal and enter your PIN.

The card´s daily transaction totals for meal and food payments have been limited to CZK 20 000 daily (in reality there is no daily limit - only for security reasons daily transactions over CZK 20, 000 are not allowed)

Yes, that is possible. Talk to the attendant about making the payment in part using our card and in part using your card or cash.

No, withdrawing cash from an ATM or using cashback service is not possible. The cards are meant only for direct payments for items and services at contractual partner places.

After activating your card by the first contact payment, you can, from then on, use the card number for payments. In the Store Locator at www.sodexo-ucet.cz, the selected partner places accepting that method of payment are labelled with “SMS Payment Verification”. First, in the Profile Settings, the Account Protection section of your Personal Account, you need to enter your mobile phone number for the security SMS.

The eVoucher is an SMS code issued for a particular amount at a particular partner place. You can create it in your Personal Account or clicking the link at www.mujpass.cz. The payment is made by your providing the unique eVoucher number at a partner place, which then verifies its validity in the Sodexo systems.

The unused part of the eVoucher value is returned to the user’s account.

ATTENTION! The eVoucher may not be issued using the Cafeteria points. It is only issued using the Flexi Pass CARD funds, not Cafeteria, in the Personal Account.

Yes, but only at partner places accepting such payments. An up-to-date list of payment gateways can be found in the “Store Locator” section of your Personal Account. The “Payment gateways” filter needs to be set.

Selected e-shops enable using the Gastro Pass CARD and the Flexi Pass CARD (or the Multi Pass CARD) for direct payments. When ordering, you only need to select “Sodexo Benefits” as the payment method and then enter your Personal Account username.

The payment is confirmed in your Personal Account and the item or service is paid for immediately.An up-to - date list of payment gateways can be found in the “Store Locator” section of your Personal Account.The “Payment gateways” filter needs to be set.

The electronic meal vouchers are valid for up to 16 months (the new electronic meal vouchers are always valid from 1 September until 31 December of the following year)

- the funds topped up between 01 / 01 and 31 / 08 are always valid until the end of that year

- the funds topped up between 01/09 and 31/12 are valid until the end of the following year

The leisure - time credit is valid for up to 24 months.It can always be used by the end of the calendar year at the latest.

When the card is used for payments, the oldest funds are debited first. The information about the expiry of your electronic meal vouchers can be found in your account details.

The leisure-time funds’ validity is stipulated by the agreement between your HR department and Sodexo. When the card is used for payments, the oldest funds are debited first. The information about the expiry of your leisure-time credit can be found in your account details.

If you happen to forget your PIN, you can reset it in your Sodexo Personal Account and set the new PIN while making the next payment (which needs to be a contact one) at a payment terminal. Proceed the same way if you wish to change your PIN.You select your four-digit PIN when making your first contact payment; the PIN is set separately for each card. Whether you choose the same PIN or different ones for each card is up to you.

If the card gets lost or stolen, it may be easily blocked in the Sodexo Personal Account at www.sodexo-ucet.cz or via the Sodexo Personal Account app so that the funds on the card account are protected. You can also block the card by calling the Sodexo Customer Care Line at 233 113 435.A request for a new card can then be submitted.

Just like a regular bank card. All transactions are verified on-line. A PIN is always requested for a contact payment. Contactless payments of up to CZK 500 can be made without using the PIN. If the card gets lost or stolen, you can block it immediately to prevent its misuse.

The card payment itself works just like it does with regular payment cards. If you possess separate Gastro Pass and Flexi Pass CARDs, you can use them to make both contact payments (the card needs to be inserted into the terminal) and contactless payments, just the way you use your bank card. If you have both of your cards on your Multi Pass CARD: as far as payments for meals and food (restaurants, etc.) are concerned, you can use the contact method as well as the contactless one. Leisure-time (pharmacy, fitness, etc.) payments can be made solely by way of the contact method, i.e. by inserting the card into the terminal.